What components are typically included in a full service fire alarm system?
A full service fire alarm system typically includes smoke detectors, heat detectors, pull stations, control panels, annunciators, horns, strobes, and a monitoring service.
Fire Alarm Systems
Why is 24/7 monitoring important for fire alarm systems?
24/7 monitoring allows for immediate notification of the fire department and other emergency personnel in the event of a fire, which can greatly reduce property damage and save lives.
What is a Smoke Detector vs a Smoke Alarm?
The terms “Smoke Detector” and “Smoke Alarm” are often used interchangeably, but they are not the same thing. A Smoke Detector generally detects the presence of smoke and reports it to the Fire Alarm Panel, which will then sound the alarm; no sound will be made by the detector itself. A Smoke Alarm is found in residences, is hardwired on a 120V circuit with a battery backup and will sound at the unit when smoke is detected. A smoke alarm is not typically connected to a Fire Alarm panel.
What is a Fire Alarm or Sprinkler inspection?
A technician will test your fire alarm or fire sprinkler to see the condition it is in at that time. It does not include any kind of repairs to the system. A fire alarm test will test the fire alarm, and a sprinkler test will test the sprinkler system. A fire alarm test will not test the sprinkler system, and a sprinkler test will not test the fire alarm.
How often should a full service fire alarm system be inspected and maintained?
Full service fire alarm systems should be inspected and maintained at least once a year, and more frequently if required by local codes or if the system experiences any issues or malfunctions.
Are there any regulations or codes that govern full service fire alarm systems?
Yes, there are various local, state, and federal regulations and codes that govern the installation, maintenance, and operation of full service fire alarm systems. It is important to work with a licensed and experienced fire alarm system provider to ensure compliance with these regulations.
How often should I test Smoke Alarms?
Smoke alarms (not detectors!) should be tested by onsite staff/residents monthly. Smoke Alarms should be changed out every 10 years as well. If applicable, you can add on annual testing of your Smoke Alarms to your annual Fire Alarm inspection for an additional fee.
Security & Closed Circuit TV Systems
What are the components of a security system?
A typical security system comprises several components, including sensors, cameras, alarms, access control systems, and monitoring software.
How do security systems work?
Security systems work by detecting and reporting suspicious or unauthorized activity using sensors, cameras, or other devices. The system then alerts the owner or security personnel, who can respond appropriately to the situation.
What types of security systems are there?
There are various types of security systems, including home security systems, business security systems, access control systems, video surveillance systems, and alarm systems.
How effective are security systems in preventing crime?
Security systems can be highly effective in preventing crime by acting as a deterrent and providing early detection of suspicious activity. However, their effectiveness depends on factors such as the quality of the equipment, the design of the system, and the response of the security personnel.
Gas Detection Systems
What is a gas detection system?
A gas detection system is a safety device that can detect the presence of harmful gases in the air, alerting people to potential danger and allowing for appropriate action to be taken.
What types of gases can gas detection systems detect?
Gas detection systems can detect a wide range of gases, including carbon monoxide, hydrogen sulfide, methane, and volatile organic compounds (VOCs). The specific types of gases that a system can detect will depend on the type of sensors used.
How does a gas detection system work?
Gas detection systems use sensors to monitor the air for the presence of target gases. When the concentration of a gas exceeds a pre-set threshold, an alarm is triggered, indicating the need for action to be taken to mitigate the risk.
Where are gas detection systems commonly used?
Gas detection systems are commonly used in industrial settings such as refineries, chemical plants, and manufacturing facilities, as well as in commercial buildings such as hotels and parking garages. They may also be used in residential settings where there is a risk of carbon monoxide poisoning.
System Monitoring & Maintenance Services
What does system monitoring service include?
Your fire or security system transmits signals to our Central Station. Once received, our central station will review and verify signals that are sent in, and either call emergency authorities or the account holder based on the signals received. Monitoring service only includes monitoring; all other services such as inspections, service calls, or new equipment installation are an additional fee.
What does monitoring cost?
Monitoring starts at $39.00 a month but will vary depending on the type and complexity of the system. We do offer packages to include monitoring, service, and inspections.
What is not included in monitoring?
Monitoring is just that – monitoring. Other things such as service calls, inspections, and equipment are not included in the monthly monitoring cost. We do offer packages that include service and inspections.
How do I schedule a service call?
Contact us at 602-957-0518 opt 2 or email us at service@jkalarms.com. Property information and details of the issue should be included in your voicemail/email.
Are there any services that you recommend but do not currently provide?
If you have a commercial kitchen, semi-annual cleaning and maintenance of the hood/fryer is recommended.
If you have any ductwork, particularly if you have a commercial kitchen, we recommend annual duct cleaning.
What are other life safety equipment that needs testing and evaluation?
Emergency lights and Fire extinguishers are required to be tested and inspected at least annually.
What are my responsibilities as the account holder?
You must provide and maintain power to the system.
You must provide and maintain a phone line if your system uses a phone line to transmit signals.
At least annually, update your Monitoring Profile for Billing and Service contact information.
At least annually, update your Emergency Call List. Update it as often as needed, such as anytime you change staff, but at minimum annually. You should send your current updated call list to service@jkalarms.com. All accounts should have at least two (2) names and phone numbers to reach out to in an emergency.
Report to us any problems with the system that you are experiencing so that we can address them.
Hiring JK Alarms
How do I start service with JK Alarms?
Give us a call at 602-957-0518 option 2 to schedule a site walk. You can also email us what you are looking to get a quote for, along with pictures of any existing equipment and a layout of some kind (such as blueprints, an evacuation plan, etc.) to service@jkalarms.com.
Tell me about Service Calls. What’s Included? What’s the cost?
On-site troubleshooting, diagnosis, and repair to the extent possible. Our current service call rate during regular business hours starts at $100.00/hr, billable in 30 minute increments after the first hour. The rate for same day emergencies during regular business hours, or after-hours, weekend, or holiday requests start at $200/hr with a 2 hr minimum.
What is our Warranty coverage?
We provide a 1-year warranty on labor and new equipment we installed. We do not warranty any existing equipment.
Billing information:
Accounts Receivables call 602-957-0518 opt 3
Remittance Address: PO Box 15767, Phoenix AZ 85060
What are your business hours?
Our office is open Monday-Friday 8am – 4pm. Service appointments can be scheduled M-F 6a-4p. If you need service outside this time, give us a call to discuss and we may be able to accommodate the request.
If you need service after hours, please call 602-957-0518 option 2. The service line is monitored 24/7 for emergencies. Please leave a message and someone will return your call. Reminder: afterhours service calls start at $200/hr with a 2 hour minimum.